TERMS & CONDITIONS
Welcome to Wellness Era Retreats. The Terms and Conditions outline the rules and regulations for the booking and participation in our health and wellness retreat. By booking a retreat with us, you agree to be bound by these terms. Please read them carefully.
1. Booking and Payment
1.1. To secure your place at our retreat, a non-refundable deposit is required at the time of booking.
1.2. The remaining balance is due 15 days before the start date of the retreat. If the balance is not received by this date, your booking may be cancelled, and the deposit will not be refunded.
1.3. Payment can be made via E-transfer to t.fudge@hotmail.ca or directly on our website with an added fee.
2. Cancellation & Refund Policy
2.1. If you cancel your booking:
-
More than 90 days before the retreat start date: 75% refund of payments made, excluding the non-refundable deposit.
60-90 days before the retreat start date: 50% refund of payments made, excluding the non-refundable deposit.
-
Less than 60 days before the retreat start date: No refund will be provided
-
During or after the retreat: No refund will be provided
2.2. In the unlikely event that we need to cancel the retreat, you will receive a full refund, including your deposit. However, we are not responsible for any other costs incurred such as travel expenses.
3. Changes to Booking
3.1. If you need to change your booking (e.g., change of dates), please contact us as soon as possible. We will do our best to accommodate your request but cannot guarantee availability. Additional fees may apply.
4. Health and Safety
4.1. Participants are responsible for their own health and safety throughout the retreat. We recommend consulting a healthcare provider before participating in any activities.
4.2. You must inform us of any medical conditions, allergies, or dietary requirements at the time of booking. We will make reasonable efforts to accommodate your needs but cannot guarantee all requirements will be met.
5. Code of Conduct
5.1. Participants are expected to behave respectfully towards others and the retreat staff. Any behaviour deemed inappropriate may result in expulsion from the retreat without a refund.
6. Liability
6.1. We are not liable for any personal injury, loss, or damage to personal property during the retreat, except where such injury or loss is caused by our negligence.
6.2. Participants are advised to have their own travel insurance to cover any unforeseen circumstances, including medical expenses and trip cancellations.
7. Accommodation and Facilities
7.1. Accommodation and facilities provided will be as described on our website or promotional materials. However, we reserve the right to make reasonable changes to the accommodation and facilities without prior notice.
7.2. Participants are expected to respect the accommodation and facilities. Any damage caused by a participant will be charged to them.
8. Photography and Marketing
8.1. We may take photographs or videos during the retreat for promotional purposes. By participating in the retreat, you consent to your image being used in such materials.
8.2. If you do not wish to be photographed or filmed, please inform us in writing before the retreat begins.
9. Force Majeure
9.1. We are not liable for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, or other events that make it impossible or impractical to hold the retreat.
10. Governing Law
10.1. These Terms and Conditions are governed by the laws of Calgary, Alberta. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Calgary, Alberta.
11. Acceptance of Terms
11.1. By booking a retreat with us, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Wellness Era Retreats
604-388-4133